Frequently Asked Questions

Clear answers about VANTINEX

Find answers to common questions about company access, shipment visibility, documents, subscriptions and security.

HELP CENTRE

Everything you need to know

Learn how VANTINEX connects transport companies, clients and clearing agents through one secure logistics platform.

CLIENT ACCESS

How do clients access their shipments?

Clients receive their own secure account and can only view shipments assigned to their company.

CLEARING AGENTS

Can clearing agents update shipments?

Yes. Assigned clearing agents can update shipment statuses, add progress updates and upload relevant customs documentation.

SECURITY

Is my company data private and secure?

Yes. VANTINEX separates company information and uses role-based access so users only see authorised data.

SUBSCRIPTIONS

Can I change my subscription package?

Yes. Your package can be adjusted as your company, fleet, shipment volume or user requirements grow.

CLOUD ACCESS

Do I need to install any software?

No. VANTINEX is cloud-based and works through a modern web browser without requiring a local installation.

USERS

Can multiple users access one company account?

Yes. Depending on your package, your company can create multiple users with different roles and permissions.

DOCUMENTS

How are documents managed?

Authorised users can upload, view, download and manage shipment and fleet documents within the correct record.

GETTING STARTED

How do I get started?

Choose a package, register your company and begin managing shipments, fleets, documents and partners.

STILL HAVE QUESTIONS?

Speak to the VANTINEX team

Contact us for assistance with packages, registration, company setup or platform access.

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READY TO GET STARTED?

Bring your logistics workflow into one connected platform

Compare the available VANTINEX packages and select the right platform capacity for your company.