These Terms of Service set out the rules, responsibilities and conditions that apply when accessing or using VANTINEX.
Please read these Terms carefully. They apply to company account holders, administrators, operations users, clients, clearing agents and other authorised users of VANTINEX.
These Terms of Service govern access to and use of the VANTINEX® software platform, website, services, features and associated systems, collectively referred to as the "Service".
VANTINEX is a software-as-a-service platform designed to assist businesses with logistics management, shipment administration, fleet records, document management, shipment progress, client relationships, clearing agents and related business operations.
By creating an account, purchasing or activating a subscription, accepting these Terms electronically or continuing to use the Service after being presented with these Terms, you agree to be bound by them.
If you do not agree to these Terms, you may not access or use VANTINEX.
VANTINEX is primarily intended for business use by transport companies, logistics businesses, client companies, clearing agents and other authorised users.
VANTINEX provides software tools for managing logistics information but does not itself become a transporter, freight forwarder, carrier, clearing agent, customs agent, insurer or party to any shipment merely because shipment information is stored or managed through the platform.
Subject to these Terms and payment of any applicable subscription fees, VANTINEX grants authorised customers a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the Service for legitimate internal business purposes.
Access to the Service does not transfer ownership of VANTINEX or any associated intellectual property to the customer or user.
VANTINEX®, its software and its associated intellectual property are legally protected.
All rights in and to VANTINEX remain with the legal owner, including rights relating to:
Except for the limited right to use the Service under these Terms, no intellectual property rights are granted to customers or users.
Except where expressly permitted by applicable law, users may not:
Customers are responsible for maintaining control over their VANTINEX accounts and authorised users.
Users must:
Customers remain responsible for activity carried out through accounts and permissions under their control.
Where VANTINEX is registered or subscribed to by a company, the individual creating or accepting the account on behalf of that company confirms that they have authority to bind the company to these Terms.
The company account holder is responsible for ensuring that administrators, operations users, clients, clearing agents and other authorised users comply with these Terms.
Customers retain ownership of the information and documents they upload to VANTINEX.
By uploading information to the Service, the customer authorises VANTINEX to host, store, process, reproduce, transmit and technically handle that information as reasonably necessary to provide, maintain, secure and support the Service.
VANTINEX does not obtain ownership of customer information merely because it is stored within the platform.
Customers remain responsible for ensuring that information and documentation entered into or uploaded to VANTINEX is accurate and lawfully obtained.
This may include information relating to:
Customers must ensure that they have the necessary legal authority to collect, upload, use and share such information.
VANTINEX may allow users to upload, store, view and download shipment, fleet and other business documentation.
Customers remain responsible for:
Customers should maintain independent copies of legally or commercially critical documents.
Shipment locations, statuses, estimated dates, progress information, border information and similar records may depend upon information entered by customers, transport operators, clearing agents or other authorised users.
Unless expressly stated otherwise, VANTINEX does not independently verify information entered by users.
VANTINEX therefore does not guarantee:
Access to VANTINEX may require an active paid subscription.
Subscription packages may contain limits relating to:
Customers may not deliberately circumvent or manipulate subscription limits.
Applicable subscription fees are payable according to the pricing, quotation, invoice or subscription arrangement provided to the customer.
Failure to pay amounts when due may result in suspension or restriction of the Service.
VANTINEX may amend future subscription pricing by providing reasonable notice.
Changes will not retrospectively alter fees already paid for a current prepaid subscription period.
VANTINEX uses reasonable technical and organisational measures intended to protect the Service and information stored through it.
However, no internet-connected system can be guaranteed to be completely secure or continuously available.
Customers and users are responsible for maintaining reasonable security practices relating to their own devices, networks, accounts and credentials.
VANTINEX aims to provide a reliable and continuously available Service.
Access may occasionally be interrupted by:
VANTINEX does not guarantee uninterrupted or completely error-free operation.
VANTINEX may modify, improve, update or replace features from time to time for reasons including security, performance, compatibility, legal compliance, technical improvement or continued product development.
VANTINEX may depend upon or integrate with third-party services such as hosting providers, APIs, communication systems, payment services or other infrastructure.
VANTINEX is not responsible for interruptions or failures in third-party systems outside its reasonable control.
VANTINEX may suspend or restrict access where reasonably necessary due to:
Where reasonably practical, customers will be given an opportunity to correct a breach before suspension unless immediate action is required to protect VANTINEX, its users, infrastructure or information.
Customers may cancel or elect not to renew their subscription subject to their applicable subscription arrangement.
VANTINEX may terminate access following a serious or unresolved breach of these Terms.
Immediate termination may occur in serious circumstances involving fraud, deliberate security attacks, unlawful activity or intentional intellectual property infringement.
Customers should export or retain any information and documentation they require before or shortly after termination of their account.
VANTINEX may delete customer information following a reasonable post-termination retention period, subject to legal requirements, legitimate backup processes and any separate written agreement with the customer.
To the maximum extent permitted by applicable law, VANTINEX shall not be liable for indirect, incidental, special or consequential losses arising from use of the Service, including loss of anticipated profits, business opportunities or reputation.
Subject to applicable law, VANTINEX's aggregate contractual liability arising from the Service during any twelve-month period shall not exceed the total subscription fees actually paid by the affected customer during the twelve months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability or legal rights where applicable law does not permit such exclusion or limitation.
To the extent permitted by law, customers remain responsible for third-party claims or losses resulting from:
VANTINEX® is a protected trademark.
Customers and third parties may not use the VANTINEX name, logo or confusingly similar branding in a way that falsely suggests ownership, endorsement, partnership, affiliation or source without written authorisation.
Personal information processed through VANTINEX is subject to the VANTINEX Privacy Policy and applicable law.
The Privacy Policy should be read together with these Terms of Service.
VANTINEX may provide contractual, operational and legal communications electronically.
This may include:
VANTINEX may retain electronic records relating to acceptance of these Terms, including the account, acceptance date, Terms version and relevant technical information.
These Terms may be amended from time to time.
Where a material change is made, VANTINEX may require customers or account owners to review and accept the updated Terms before continuing to use the Service.
The current version and effective date will be displayed on this page.
VANTINEX shall not be responsible for delays or failures caused by events outside its reasonable control, including natural disasters, war, civil unrest, major infrastructure failures, telecommunications outages, government action or similar circumstances.
These Terms are governed by the laws of the Republic of Namibia.
Nothing in these Terms removes any mandatory legal right that cannot lawfully be excluded or restricted.
Where possible, the parties should first attempt in good faith to resolve disputes by written communication before commencing ordinary legal proceedings.
Nothing prevents either party from seeking urgent interdictory, protective or preservation relief from a court where necessary.
Subject to applicable law, disputes shall fall under the jurisdiction of the appropriate courts of Namibia.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in effect.
Failure by VANTINEX to immediately enforce a right does not constitute a waiver of that right.
These Terms, together with any applicable Privacy Policy, subscription agreement, quotation, order form or other expressly incorporated written agreement, form the legal framework governing use of VANTINEX.
Questions relating to these Terms of Service may be sent to VANTINEX.
Service: VANTINEX®
Owner: Eben Ruan Pieters
Email: admin@vantinex.app
Country: Namibia
