Your information matters. We treat it accordingly.

VANTINEX processes information required to create and manage company accounts, users and logistics operations.

• Name, email address, telephone number and user role.
• Company name, company contact details and account information.
• Shipment, client, supplier, cargo, route and delivery information.
• Vehicle, trailer and driver information.
• Clearing-agent and client assignments.
• Documents uploaded for shipment, customs and fleet purposes.
• Shipment activity, progress updates, notifications and communication records.
• Technical information required for authentication, sessions, security and platform operation.

Information is used to provide and operate the VANTINEX platform and its logistics management functions.

• Authenticate users and maintain secure accounts.
• Create, manage and monitor shipments.
• Manage fleets, drivers and operational documentation.
• Provide authorised shipment visibility to clients and clearing agents.
• Deliver notifications, activity records and shipment updates.
• Maintain audit, operational and security records.
• Provide technical support and improve platform reliability.

VANTINEX uses company-level and role-based access controls so users only have access to information relevant to their authorised company relationship and platform permissions.

Transport companies manage their own shipments and linked parties. Client companies may view shipments assigned to them. Clearing agents may access shipments to which they have been assigned.

Documents uploaded to VANTINEX remain under the control of the company or authorised party that uploads or provides them. VANTINEX does not claim ownership of customer logistics documents or business information.

Users are responsible for ensuring they are authorised to upload, process and share documents and information through the platform.

VANTINEX applies technical and organisational measures intended to protect information against unauthorised access, alteration, loss or disclosure.

• Password hashing and secure authentication.
• Role-based access controls.
• Company-level data isolation.
• Session and CSRF protection.
• Audit and activity logging.
• Controlled access to shipment and fleet information.

No internet-based service can guarantee absolute security. Users are also responsible for protecting their login credentials and preventing unauthorised access to their accounts.

VANTINEX is a cloud-based platform and may rely on third-party infrastructure, hosting, communications, payment or other technical service providers where necessary to operate the service.

Such providers may process limited information only to the extent required to provide their services.

VANTINEX may use essential cookies or similar browser technologies for login, authentication, session management, security and normal platform functionality.

These technologies are required for the platform to operate correctly.

Information may be retained for as long as reasonably necessary to provide the service, maintain operational and audit records, resolve disputes and meet applicable legal, contractual or record-keeping requirements.

Completed shipment records may be moved through VANTINEX archive and retention processes according to the platform's operational retention procedures.

Users may contact VANTINEX regarding personal information associated with their account, including requests to access or correct inaccurate information and, where appropriate, request deletion.

Certain information may need to be retained for legal, contractual, operational, security or record-keeping purposes.

This Privacy Policy may be updated as VANTINEX develops, new platform functionality is introduced or applicable requirements change.

The latest version will be published on the VANTINEX website with its effective date.

Privacy questions, requests or concerns regarding information processed through VANTINEX can be directed to: